Shipping Information
Shipping Options & Delivery Times
We offer a standard shipping option to meet your needs:
-
Standard Shipping: Delivered within 2-7 business days.
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Rates
Shipping rates are calculated based on the total weight of your order and the selected shipping method. You can view the shipping cost for your order at checkout before completing your purchase. Shipping is free for all subscribed plan members.
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
International Shipping
We currently offer international shipping to select countries. International shipping rates and delivery times vary based on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return most new, unopened items within 30 days of delivery for a full refund. Please note the following conditions:
-
Items must be returned in their original condition, unused, and with all tags and packaging intact.
-
Opened items are non-refundable unless defective.
Return Process
To initiate a return, please follow these steps:
-
Contact Us: Email our customer service team at admin@mynuelife.com to request a return authorization.
-
Prepare Your Package: Include your order number and a brief explanation of the reason for the return. Securely pack the items in the original packaging.
-
Ship Your Return: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and applied to your original method of payment. Please note that shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at admin@mynuelife.com. We will arrange for a replacement or refund, including any applicable shipping charges.
Contact Us
If you have any questions about our shipping and returns policies, please don’t hesitate to contact us at admin@mynuelife.com. We are here to help!
Thank you for shopping with us!